Obtaining technical support
Technical support is free for
FoodWorks
and is available during normal office hours.
Contact us on the numbers below, or
email. For urgent
problems, always telephone.
| Telephone |
Australia |
07 3223 5300 |
| |
New Zealand |
0800 230 007 (International Freecall) |
| |
Singapore |
800 6161 751 (International Freecall) |
| |
International |
+61 7 3223 5300 |
| |
|
|
| Facsimile |
+61 7 3223 5399 |
|
| Email (Technical) |
help@xyris.com.au |
|
Useful information
When obtaining telephone support, please be at your PC
with FoodWorks running and with all the required
information outlined below to hand:
-
Did the problem occur immediately after installing
an upgrade to FoodWorks? -
What version of
FoodWorks you are using: from the Help menu click
About FoodWorks. -
The exact error or warning message displayed, if
any. -
Are you able to reproduce the problem? If so, please
describe the exact set of steps to take to cause the
problem to occur.
-
A description of exactly what you were doing when
the problem occurred. For example, were you saving
a new recipe, or entering a food for the diet? -
Are you able to keep using
FoodWorks?
If you are emailing
us, please include as much of the information as
outlined above as possible to assist us in responding to
your problem. Also, for emails please include your full
contact details, including day time telephone number. |
PRODUCTS
